Getting the best from Conversational AI
Our mission is to enable you to give your customers the best experience possible when they engage with a AI powered voice solutions or chatbots.
We have been providing messaging solutions for over 20 years for a diverse range of business, government and public sector organisations.
Our solutions use state of the art Natural Language Processing to better understand what a customer is looking for and provide the signposting and information that they want. We provide you with our vast experience of how to implement that technology in order to maximise your customers' experience.
What is conversational AI and why do you need it?
Conversational AI uses Natural Language Processing to engage with users in a natural, human-like manner. Using well developed Machine Learning Models that are able to understand human text or speech, identify the intent and respond with relevant information.
This is very different to rule based conversations that can be frustrating but the ability to understand a question asked in a variety of ways and respond with information that is useful to end user.
Our expertise lies not only in the implementation of a chatbot or voice service but ensuring that it is designed in a way that maximises the customer experience.
There are numerous reasons why you might want to implement a chatbot on your website or as a standalone web application:
- To increase your customer service hours
- Reducing staff time spent on frequently asked questions
- Increasing the conversion rate of website visits into sales
- Increased customer satisfaction
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Chatbots can help drive efficiencies and increase profitability in your organisation, they free up staff from the more mundane tasks, allowing them to spend their time on higher value tasks.
One of our roles is to help you design and implement a chatbot strategy that maximises your ability to leverage this incredible technology
Even a very simple chatbot needs to be designed to provide a pleasing experience rather than a frustrating one
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