Self Service, Fast Answers, Happy Clients and Stakeholders
Conversational AI powered chatbots can be an incredibly powerful way of improving your stakeholder experience by making it easier for them to get answers to questions, be signposted to the right information or directed to the right person to speak to. Most people want to be able to help themselves to be able to answer a question or resolve a problem in their time without having to wait for someone to become available to answer their query.
Chatbots as information and signposting points.
Answer the questions that the public, your staff and clients have with an AI powered chatbot. All of these stakeholders will have the same types of questions about your project that a friendly chatbot can easily provide the answers to. A chatbot can either answer the question or quickly point them to the right resources without them having to trawl through a website or wait to speak to a human assistant to get the answer they are looking for.
Free up your staff from the mundane, easy tasks so that they can focus their time on more complex problems and increasing customer satisfaction
A chatbot can be easily incorporated into a website or act as a standalone messenger that can be launched from a link on a website or in an email/sms or even a QR code.
We have been providing messaging solutions to many industry sectors for over 20 years that help them to engage with and signpost their customers.
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Chatbots can help drive efficiencies and increase profitability in your organisation, they free up staff from the more mundane tasks, allowing them to spend their time on higher value tasks.
One of our roles is to help you design and implement a chatbot strategy that maximises your ability to leverage this incredible technology
Even a very simple chatbot needs to be designed to provide a pleasing experience rather than a frustrating one
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