Informing, Updating and Educating
Conversational AI powered chatbots can be an incredibly powerful way of engaging with or signposting people to the right information or directing them to the right person to speak to and the education sector has many uses for this technology.
We have been providing messaging solutions to the education sector for over 20 years that help them to engage with and signpost their students and parents.
Many parents have the same questions and a chatbot can either answer the question or quickly pointing people to the right resources without them having to trawl through a website or wait to speak to a human assistant to get the answer they are looking for.
A chatbot can be easily incorporated into a website or act as a standalone messenger that can be launched from a link on a website or in an email/sms or even a QR code.
Uses in the Education Sector
Across all sectors of educations from Primary through to University chatbots can be used in a similar ways but obviously tailored to each sector. Chatbots are a great communication tool that students of all ages find easy to interact with because they resemble a messaging application. Some uses of chatbots in education are:
Answering the frequently asked questions that many parents and students have about school life and signposting them to further resources. This type of self service means they get the answers to their questions in a faster more efficient, friendly way.
Providing support and initiating conversations that students might have about sensitive questions in an anonymous way e.g. mental or sexual health issues.
Automating the mundane tasks that take up valuable staff time, e.g. student enrolment, reporting absence or making appointments.
Demonstration of Secondary School Chatbot
On the right of this page is an example AI powered chatbot that has been fed and trained with some common questions and answers that parents often ask when they considering a school or their child is already attending a school, the questions are listed at the bottom of this page
It uses Natural Language Processing to interpret questions asked in different ways, so for example the question "What if I want to speak to someone about my child's education?" could also be phrased "Who do I speak to about my child?" and the bot would still give the same appropriate answer. Give it a try with the chatbot on this page.
Conversational AI uses Natural Language Processing to engage with users in a natural, human-like manner, using well developed Machine Learning Models that are able to understand human text or speech, identify the intent and respond with relevant information.
This is very different to rule based conversations that can be frustrating but the ability to understand a question asked in a variety of ways and respond with information that is useful to end user.
Our expertise lies not only in the implementation of a chatbot but ensuring that it is designed in a way that maximises the customer experience.
To see a standalone mobile web app demonstration of this chatbot, try scanning the QR code below or opening the Chatbot demo on your mobile phone. You could also set up an sms service that sends your customers a link that would launch the chatbot on their mobile phone.
The sample questions used to train this secondary school chatbot can be found below:
What if my child is absent?
What happens if my child misses an exam?
How do I apply for my child to have free school meals?
How can I pay for my child’s school meals?
I want my child to leave the school. What do I do?
We are going on a family holiday during term time. What should I do?
How does the School use the 'Pupil Premium'?
What basic equipment should my child’s bag contain?
Why is the student planner so important?
Can my child take a packed lunch to school?
What if i want to speak to someone about my child’s education?
Is there anyone in the school who can translate for me?
Who can i speak to about financial assistance for school trips and/or school uniform?
Will I get a copy of my child’s timetable?
What sort of after school clubs are there?
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Chatbots can help drive efficiencies and increase profitability in your organisation, they free up staff from the more mundane tasks, allowing them to spend their time on higher value tasks.
One of our roles is to help you design and implement a chatbot strategy that maximises your ability to leverage this incredible technology
Even a very simple chatbot needs to be designed to provide a pleasing experience rather than a frustrating one
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