Fast Answers, Signposting to Services
Conversational AI powered chatbots can be an incredibly powerful way of improving your customer experience by providing answers to questions or signposting people to the right information or directing them to the right person to speak to. Most customers want to be able to help themselves to be able to answer a question or resolve a problem.
We have been providing messaging solutions to many industry sectors for over 20 years that help them to engage with and signpost their customers.
Many customers have the same questions and a chatbot can either answer the question or quickly pointing people to the right resources without them having to trawl through a website or wait to speak to a human assistant to get the answer they are looking for.
A chatbot can be easily incorporated into a website or act as a standalone messenger that can be launched from a link on a website or in an email/sms or even a QR code.
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Chatbots can help drive efficiencies and increase profitability in your organisation, they free up staff from the more mundane tasks, allowing them to spend their time on higher value tasks.
One of our roles is to help you design and implement a chatbot strategy that maximises your ability to leverage this incredible technology
Even a very simple chatbot needs to be designed to provide a pleasing experience rather than a frustrating one
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