Fast tracking customer service and signposting
Conversational AI powered chatbots can be an incredibly powerful way of engaging with or signposting people to the right service or information and the healthcare sector is the perfect use case.
We have been providing messaging solutions to public health service organisations for over 20 years that help them to engage with and signpost their customers.
Many customers have the same questions and a chatbot can either answer the question or quickly pointing people to the right resources without them having to trawl around a website or wait to speak to a human assistant to get the answer they are looking for.
A chatbot can be easily incorporated into a website or act as a standalone messenger that can be launched from a link on a website or in an email/sms or even a QR code.
Demonstration of a sexual health chatbot
On the right of this page is an example AI powered chatbot that has been fed and trained with the questions and answers to some common issues around sexual health, the questions are listed at the bottom of this page
It uses Natural Language Processing to interpret questions asked in different ways, so for example the question "What are the signs I have Chlamydia?" could also be phrased "How do I know if I have Chlamydia?" and the bot would still give the right answer. Give it a try with the chatbot on this page.
Conversational AI uses Natural Language Processing to engage with users in a natural, human-like manner, using well developed Machine Learning Models that are able to understand human text or speech, identify the intent and respond with relevant information.
This is very different to rule based conversations that can be frustrating but the ability to understand a question asked in a variety of ways and respond with information that is useful to end user.
Our expertise lies not only in the implementation of a chatbot but ensuring that it is designed in a way that maximises the customer experience.
To see a standalone mobile web app demonstration of this chatbot, try scanning the QR code below or opening the Chatbot demo on your mobile phone. You could also set up an sms service that sends your customers a link that would launch the chatbot on their mobile phone.
The sample questions used to train this sexual health chatbot click can be found below:
What are the symptoms for Chlamydia?
How many condoms are given out each time?
What is human trafficking? I am worried about / want to report this. What do I do?
I am worried about abuse and / or I want to report abuse. What do I do?
I am 13 and I really want to have sex but I know I am way to young and it is very dangerous, so what can I do instead that feels like sex but isn't and is perfectly safe?
If I get a STI check myself package, will it be discreet? I don't particularly want my parents to find it?
I missed the first two pills of my packet this month and then had unprotected sex. What are the chances I could be pregnant?
If I go to the clinic to be put on the pill, will I get it the same day?
I am 24 weeks pregnant. Can I get an abortion tomorrow?
Does getting an abortion hurt and is it free?
Can you get the pill that stops your period from the clinics or do you need parent permission to get it?
I had unprotected sex about a week ago as a one off. I am a female and it was vaginal sex, I was on my period. My muscles ache and I am scared to death I have HIV. I don't know what to do I know I have to wait a month to be tested but I can't sleep with worry I am so scared please help me. I am 18.
If you have unprotected sex should you wait until your period comes before going to a clinic?
In films when girls have unprotected sex they vomit the next morning. Does this mean they are pregnant and does this happen to everyone? And what does it mean if it doesn't happen?
I want to know more about the diaphragm and I wanted to know if you can get them at any clinics?
For over 18s, do you have to pay for the injection or is it free on the NHS?
Is the contaceptive pill free?
Can you get pregnant while you are on your period?
Is it possible to have 2 STIs at the same time?
I want to come in and get tested and I'm not sure how to go about it?
What is PID?
Can you get an STI without having sex?
Does taking the morning after pill hurt as it works on you?
If you have unprotected sex in the 7 day break of the birth control pill is it possible to get pregnant?
Do condoms completely protect you against STIs?
How do you use a condom?
How do you know when you are in love?
How should someone approach talking to their parents about sex?
What happens if you have sex before you are 16?
What is masturbation?
What is the most convenient, accurate, embarrassment free and least stressful place to get tested for STIs?
What would be the best way to ask a girl/boy out?
When is the right time and how will you know?
Is it illegal to have unprotected sex with someone when you know you have an STI and you don’t tell them and they end up getting it?
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We do not believe that chatbots replace humans, they free up staff from the more mundane tasks, allowing them to spend their time on higher value tasks.
One of our roles is to help you design and implement a chatbot strategy that maximises your ability to leverage this incredible technology
Even a very simple chatbot needs to be designed to provide a pleasing experience rather than a frustrating one
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