Self Service, Fast Answers, Happy Customers
Conversational AI powered chatbots can be an incredibly powerful way of improving your customer, client or stakeholder experience by making it easier for them to get answers to questions, be signposted to the right information or directed to the right person to speak to. Most people want to be able to help themselves and able to get the answer to a question or resolve a problem in their time without having to wait for someone to become available to answer their query.
Chatbots as information and signposting points at a location.
Deploy a virtual reception/information point that can answer the common questions that the public or your customers have at any location with an AI powered chatbot. On arriving at a location or venue many people will have the same types of questions that a friendly chatbot can easily provide the answers to or signpost them to where they need to go. A chatbot can either answer the question or quickly point them to the right resources without them having to trawl through a website or go looking for a customer service agent to get the answer they are looking for.
Free up your staff from the mundane, easy tasks so that they can focus their time on more complex problems and increasing customer satisfaction
At a location a chatbot can be easily launched on a users mobile phone using for example a QR displayed on a simple sign or a digital media display. You can try this out for yourself by scanning the QR code below.
Demonstration of our mobile information Chatbot at a venue.
On the right of this page is an example AI powered chatbot that has been fed and trained with some of the common questions and answers that a person may have whilst visiting e.g. a conference or concert venue or perhaps a shopping mall. The questions are listed at the bottom of this page
It uses Natural Language Processing to interpret questions asked in different ways, so for example the question "Where are the toilets?" could also be phrased "can you tell me where the lavatories are ?" and the bot would still give the same appropriate answer. A normal chatbot would only be able to answer the question if someone phrased it exactly as it had been written down. Give it a try with the chatbot on this page using some of the sample questions below.
Conversational AI uses Natural Language Processing to engage with users in a natural, human-like manner, using well developed Machine Learning Models that are able to understand human text or speech, identify the intent and respond with relevant information.
This is very different to rule based conversations that can be frustrating but the ability to understand a question asked in a variety of ways and still respond with information that is useful to end user is what makes these chatbots game changers.
A chatbot can also be used to make an appointment or to take someone's details (eg.g. name, email, mobile) to enable a sales person or customer service agent to call them back.
Our expertise lies not only in the implementation of a chatbot but ensuring that it is designed in a way that maximises the customer experience.
We have been providing messaging solutions to many industry sectors for over 20 years that help them to engage with and signpost their customers.
A few sample questions were used to train this chatbot and they can be found below. There are many of the same questions asked by at a venue or location that a chatbot could answer without having to go looking for a member of staff:
Where are the cloakrooms located and is there a charge for using them?
Is there a prayer room?
Where are the baby changing facilities?
Where can I claim my lost property?
What is the fee for parking?
What is your postcode?
Am I able to charge my car at your venue?
Do you have disabled parking bays and if so where are they located?
Are there any cycle racks?
What is your smoking policy?
Are e-cigarettes allowed to use inside the venue?
Do you have gluten free options at the venue?
Is there anywhere to refill my water bottle?
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Chatbots can help drive efficiencies and increase profitability in your organisation, they free up staff from the more mundane tasks, allowing them to spend their time on higher value tasks.
One of our roles is to help you design and implement a chatbot strategy that maximises your ability to leverage this incredible technology
Even a very simple chatbot needs to be designed to provide a pleasing experience rather than a frustrating one
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